You can conveniently settle invoices by SEPA Direct Debit. Select the “Direct Debit” option in the payment link, enter the account holder’s name and IBAN, and confirm the mandate by ticking the box. You will then receive confirmation by email. Please note: If a payment is returned, this payment method will be temporarily blocked for you as a security measure.
How it works
Open the Aufinity payment link.
Click “Pay now” and select the Direct Debit method.
Grant the mandate: Tick the box to agree to the legal text and the direct debit authorisation.
Enter the account holder’s name and IBAN.
Complete the payment.
You will immediately receive a confirmation email confirming that the direct debit has been initiated, as well as information about when your account will be debited.
Important details
Confirmation: You will be notified by email before the debit is actually made from your account.
Cancellation: An existing mandate cannot currently be cancelled via the payment page; this must be arranged through your bank.
Business customers: Please note that the eight-week right to refund direct debits under European law applies only to private customers, not business customers.
Common errors & solutions
| Problem | Possible cause & solution |
|---|---|
| Direct Debit cannot be selected | If this option is missing, it was either not activated by the merchant or was automatically blocked for your account due to a previous returned payment. |
| Payment status is “open” again | If a direct debit was returned by your bank (e.g. due to insufficient funds), the transaction will automatically be set to “open” again in our system. You will then receive a new payment request. |
| Payment method blocked | After a returned payment (chargeback), Direct Debit will no longer be available to you as a payment method. In this case, please use another payment method (e.g. bank transfer) to settle the outstanding amount. |