Start the payment process at the smartkasse for customers without a QR code
With bezahl.de, you can also start the payment process at the smartkasse for customers who do not use a QR code. This is ideal for spontaneous payments or if no email address is available. Log in to bezahl.de, open the customer transaction and direct the customer to the smartkasse. Then start the process in bezahl.de. The customer pays at the card reader. Then confirm the completion in bezahl.de to receive immediate payment confirmation.
How to start payment at the smartkasse
In bezahl.de, you can start the payment process at the smartkasse – with a click – from within bezahl.de. This function can be used to serve customers who are unable to start the payment process themselves using a QR code. For example, customers who want to pay spontaneously or who have not provided an email address. These instructions describe the process from the perspective of the cashier.
Here's how it works:
1) Log in to bezahl.de and select the appropriate organisation.
2) Search for and open the customer transaction
In the image: Here you enter parameters for the transaction search
3) Ask the customer to go to the smartkasse and wait for the payment signal.
4) Once the customer has arrived at the smartkasse, start the transaction from bezahl.de and give the customer the signal to pay. Note: The customer now has 10 seconds to complete the next step.
In the image: The payment transaction can be started via the smartkasse in the marked field
5) The customer sees the amount on the card reader and pays by card.
Note: The customer does not receive any feedback from the smartkasse (the screen remains black).
6) Once the customer is finished, you can click the ‘Done’ button in bezahl.de and you will immediately receive a payment confirmation in bezahl.de.
In the image: Transaction successfully paid via smartkasse
Note: It may take a few seconds for the payment confirmation to appear in bezahl.de. Refresh the page if necessary.
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