ℹ️ About Aufinity & your correct points of contact

At Aufinity, we automate your dealer’s payment and receivables processes and provide you with a platform to process your payment more quickly and easily. As we are solely responsible for the technical payment and booking process, this article explains who your correct point of contact is for questions about the purchase contract, delivery or payment link.

Possible queries

1. Queries relating to the contract & purchase process (point of contact: your dealer): 

   For all queries relating to your product, your contract, delivery or specific agreements, your dealer is the direct and correct point of contact. The employees on site have access to your customer file and can help you quickly. Please contact your dealer directly in the following cases:

   • Questions about the contract or purchase price (e.g. discrepancies on the invoice)
   • Changes to the order or additional bookings
   • Delivery dates, handovers or collections

   • Complaints, cancellations or withdrawals

      

2. Finding your dealer’s contact details: 

   You can usually find your dealer’s direct contact details on your purchase contract, order confirmation or on the dealer’s website. It is best to have the following information ready when making contact:

   • Dealer’s name
   • 📞 Telephone number
   • ✉️ Email address

   • 🕒 Availability / opening hours

      

3. Queries relating to payment processing (point of contact: Aufinity Support): 

   If you have questions about the payment link itself, the payment methods offered or a transfer you have already made, our Aufinity support team will of course be happy to help!