When you make payments via Aufinity, you will generally receive your invoice directly together with your digital payment request. If your retailer has saved the document, you can easily view and download your invoice as a PDF file in your payment details. As Aufinity is a technical service provider and has no influence over your retailer’s invoicing and accounting system, this article explains how you can access your invoice documents.
💡 The key points at a glance:
- Direct PDF download: Your retailer can attach the invoice directly as a PDF file to your digital payment request.
- Central overview: You can find all invoice and payment details clearly arranged in your personal payment link.
- Retailer’s responsibility: Invoicing is solely the responsibility of the retailer – Aufinity has no access to their accounting system.
How to receive your invoice
Option 1: Retrieve the invoice directly from the payment request
Click the “View payment details” button in your email. If your retailer has attached the invoice as a PDF, it will be displayed on the overview page and available for immediate download.
Option 2: Request the invoice from the retailer later
If your payment details do not contain a PDF document, the retailer has not yet uploaded the invoice to the system. In this case, please contact your retailer directly – they can issue the document or send it to you at any time.
📌 Important note: Please note that Aufinity, as a technical service provider, is solely responsible for the payment and booking process. We cannot issue, correct or amend invoices. If you have any questions about invoice amounts, invoice data or missing documents, your retailer is your sole and direct point of contact.