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How does payment processing work for your customers?

As at: 22 July 2026

As a merchant, you want to offer your customers a modern, transparent and seamless payment experience. With Aufinity, your buyers complete the payment process digitally, securely and without time-consuming registration. In this guide, you will learn how the entire process works from your customers’ perspective, how to check incoming payments in real time and when the goods can be safely handed over.

 

💡 The most important points at a glance: 

  • Email invitation: The buyer receives a digital payment invitation with a secure, personal direct link.
  • Payment without registration: The customer can choose freely from the payment methods you have enabled in the admin area.
  • Real-time approval: As soon as the status in the Aufinity Dashboard shows “Paid”, the goods can be handed over without concern.

 

⚙️ Requirements: An active Aufinity account and a payment order created by the merchant with a valid customer email address.

 

Step-by-step guide

1. Receive the payment invitation by email

The buyer receives an automated email with the subject “Payment processing”. Clicking the “View payment details” button takes them directly to their personal overview on Aufinity – without registration or entering a password.

 

2. Select a payment method and pay

In the payment details, the buyer can see all relevant order data at a glance. They select their preferred payment method from the options you have enabled (e.g. instant bank transfer, credit card, Giropay, etc.) and complete the payment.

The buyer chooses their preferred payment method and proceeds to the next step in the payment process.


 

3. Check the status and hand over the goods

Once the payment has been completed, the merchant checks the status in the Aufinity portal. As soon as the status is set to “Paid”, receipt of the payment has been bindingly confirmed and the goods can be handed over.

 

 

📌 Important note: When handing over the goods, always wait until the status in the Aufinity Dashboard displays the final value “Paid”. This helps you avoid payment defaults and ensures that all verification steps by the banks have been completed successfully.

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Further information

  • The direct route to us

    aufinity Group GmbH, Hohenzollernring 89-93, 50672 Cologne; email: service@aufinity.com; chat: chat button at bottom right

  • Our support hours:

    Monday to Saturday, 7:00 a.m. to 7:00 p.m. (CET/CEST)