If a payment in the Aufinity portal has already been marked as confirmed and received, administrators and editors can manually reset it if required. Resetting removes the ticks next to “Confirmed” and “Received”, allowing the payment amount to be adjusted, edited again or deleted if required.
💡 The most important points at a glance:
- Status correction: Resetting cancels the confirmation of a payment and makes it editable again.
- Option to delete: A faulty payment item can only be deleted completely after it has been reset.
- Security role: For security reasons, this action is reserved exclusively for administrators and editors.
Step-by-step instructions
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Reset payment: Open the payment details for the relevant transaction. Click the cog icon directly next to the payment amount and select the option to reset the payment. This removes the confirmation ticks and reopens the payment.
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Edit or delete payment: After resetting, you can adjust the payment details or, if required, delete the payment completely using the same method (cog icon).
📌 Important note: Only administrators and editors can reset a payment. Please note that this may change the overall status of the transaction (e.g. from “Paid” back to unconfirmed). Make sure that subsequent processes are adjusted accordingly.